We pride in taking care of our customers. If you need assistance, our team of dedicated professionals is always available to resolve issues promptly. Our trained staff handles and resolves customer issues with a minimum response time. The Customer Support team handles issues related to software installation, transcribed reports, PC-troubleshooting, etc.

How to Contact Customer Support

1. Online and Secure - 24 x7 - 365 days a year - Support@edictate.com
Send an email to support@edictate.com , and a Customer Support Professional will resolve your issue promptly. However, often customer issues involve sharing patient information. Sending patient information via email is not HIPAA-compliant. Therefore, a majority of customer issues related to transcribed reports cannot be communicated through Emails. E-Dictate has created a secure Customer Care portal called CIMS - Customer Information Management System that allows customers to log issues securely online. CIMS is the best way to get an issue addressed and resolved promptly whenever patient information needs to be included.

2. Toll-free Telephone - 9 00 AM - 6 00 PM (Mon-Fri, EST): 1-866-510-1111 x 11

3. Knowledgebase and Frequently Asked Question (FAQ)
We have created an exhaustive list of questions related to our transcription and document management solution. FAQs cover a wide range of topics that include Olympus recorder and software, document management, PC-troubleshooting, etc. Knowledgebase provides information on specific issues not covered under FAQ and is meant for Advanced Users. (Knowledgebase is accessible to existing customers only). Most of your questions are most likely to be answered here. We encourage you to browse FAQ before contacting a Customer Support professional.